Shipping & Returns

Last updated: 28 August 2026

We want every EGAAMM order to arrive safely and exactly as expected. Every order is carefully checked and prepared before dispatch.

Shipping

Order processing

Orders are normally processed within 1–3 business days. This allows our team to verify the order, check the product, prepare the package and arrange dispatch. Processing times do not normally include weekends or public holidays. Once your order has been dispatched, available tracking information will be provided by email.

United Kingdom

Estimated delivery time: 3–5 business days after processing.

Europe, United States & Canada

Estimated delivery time: 7–14 business days after processing. International delivery times are estimates and may vary depending on customs clearance, local delivery services, carrier conditions and circumstances outside our reasonable control.

Shipping carriers

Depending on the destination and fulfilment location, orders may be shipped using DHL, FedEx, local postal services, or other delivery partners selected for the destination.

Customs & import charges

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Returns

UK consumer cancellation rights

If you are a consumer in the United Kingdom purchasing online, you generally have a legal right to cancel your purchase without giving a reason. You normally have 14 days from the day after you receive your goods to notify EGAAMM that you wish to cancel your contract, and a further 14 days to return the goods. This statutory cancellation right applies even where the product is not faulty.

Condition of returned items

You may handle the goods to the extent reasonably necessary to establish their nature, characteristics and functioning. For hygiene and quality reasons, returned clothing should be unworn, unwashed, free from stains, odours, makeup or other marks, and returned with original tags attached where possible.

Return shipping costs

Where you exercise the statutory cancellation right, you may be responsible for the direct cost of returning the goods. Where a product is faulty, damaged, incorrect or otherwise does not conform to the contract, EGAAMM will handle the matter in accordance with applicable consumer law.

Incorrect size or colour

If you receive a different size or colour from the one you ordered, contact support@egaamm.com with your order number, the size/colour ordered and received, and photographs where useful.

Defective or damaged products

Contact support@egaamm.com with your order number and photographs of the issue. We may use quality-control records created during order preparation to help investigate. We will provide the appropriate remedy required by applicable consumer law, which may include a replacement, repair or refund.

Order verification

For quality-control purposes, EGAAMM may record or send a visual confirmation of your order before dispatch, including through WhatsApp, to verify the product, colour, size, quantity, packaging and condition before dispatch.

How to request a return

01 — Contact us
Email support@egaamm.com with your order number, stating that you wish to return or cancel your order.

02 — Receive return instructions
Our support team will provide the appropriate return instructions.

03 — Return the product
Package the item securely and send it using the instructions provided. Keep proof of postage until your return has been processed.

04 — Inspection
Once received, the returned item may be inspected to confirm its condition.

05 — Refund
Where a refund is due, it will normally be issued to the original payment method.

Refunds

For UK distance purchases, refunds are generally due within 14 days of the relevant event specified by law. Where applicable, we will refund the cost of standard delivery originally paid; if a more expensive option was selected, we are generally only required to refund the equivalent standard delivery cost.

Exchanges

If you would prefer to exchange an item rather than request a refund, contact support@egaamm.com. An exchange may be offered subject to availability and applicable consumer rights.

International returns

Customers outside the United Kingdom may have additional or different mandatory consumer rights depending on their country of residence, and should contact us before returning an item. Customs duties, import taxes and other charges may not be refundable by EGAAMM where imposed by the destination country's authorities.

Contact us

EGAAMM LTD, 27 Old Gloucester Street, London WC1N 3AX, United Kingdom
Email: support@egaamm.com
Phone: +44 7411 547081